ICT NA Executive Services Manager
Burr Ridge, IL 
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Posted 8 days ago
Job Description
    LocationUS-IL-Burr Ridge
    ICT NA Executive Services Manager
    ID2019-14816
    CategoryICT
    Position TypeFull-time
    Overview

    Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Parts & Service, is a major international force in its specific sector.

    The ICT NA Executive Services Manager will manage the ICT Technology needs for Senior Executives at CNH Industrial while supporting high profile executive level company events. The position will be located in Burr Ridge, Illinois.

    Responsibilities

    Responsibilities include:

    • Providing ICT Technology services for CNH Industrial VIP staff and their Executive assistants.
    • Manage Executive ICT service delivery through service provider.
    • Manage ICT technology preparations for Executive events as requested. Audio/Video through external service providers.
    • Work directly with the VIP customer base outside of the standardized company ICT help desk and technician support services process.
    • Hands on Computer, Phone (Mobile and Landline) device support.
    • Technology lifecycle refresh.
    • Must be able to reasonably provide service after standard business hours on an adhoc basis. May be required to travel to customer's premise.
    Qualifications

    The qualified candidate will have:

    • Bachelor’s degree in a technical discipline
    • 3+ years of IT experience in a variety of IT Customer Service and Technology Management areas.

    The preferred candidate will have:

    • Ability to take charge of a customer’s concern and work diligently to resolve the issues until the customer’s expectations are fully satisfied.
    • Ability to provide solutions that exceed customer expectations looking beyond the initial request and upfront mitigating other potential concerns that may follow. Must have proactive approach thinking beyond the initial request to ensure other concerns do not come to light as a result. Naturally finds that they have a tendency to be very aware of what expected success may look like and constantly strives to deliver a service and experience that would exceed one’s expectations.
    • Ability to organize and manage adhoc requests effectively and within customer’s expectations without additional follow up from the customer.
    EEO

    CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.

    If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

    Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.


    Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

     

    Job Summary
    Company
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Bachelor's Degree
    Required Experience
    3 to 10 years
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